Train Disrupted between Tanah Merah and Pasir Ris

I was part of the 60,000 over people who were affected by the disruption of train services between Tanah Merah and Pasir Ris from 6am to 1245pm.
When I reach the train station, and my usual station had its gate shut closed, I thought some person had jumped off the MRT track to commit suicide again.. Oops. Sorry for the morbid thought. Thank goodness, it's just some service truck that got stuck in between the stations. (Just knew it from the 10pm news).

But saw the news and many people were complaining. I don't know what they are complaining about. I was quite impressed with SMRT people, cause I felt that they had controlled the crowd pretty well. They make sure that people don't forcefully squeeze up the already crowded shuttle services. And make sure that the drivers go to the right lanes to drop people off at the right stations.

Maybe some people have higher expectations. I heard one mother who was bringing her son to school asking the SMRT personnel.
Mother: "What time did the train stop functioning? How come the radio never mentioned anything before I left the house? Then maybe we would try a different route to go to school..."
SMRT personneL: "*Smiling* I don't know, mdm."
Gosh, everyone is late. School kids, working adults.... Where are these people rushing to when they know that teachers and bosses will let them go for being late. And the obvious reason being train disruption. If they don't believe, ask them watch the news, read the papers or just call SMRT to check.....
People reading this, appreciate if something like this happens to you next time, relax... and cooperate. Don't complain so much, because many people are doing a lot of things to help you already. You should say "thank you" instead.......